Your voice leads
You are actively involved in planning your support and making decisions about how it is delivered.
For participants & families
Support that fits
your everyday life.
Tell us what you need help with, what you enjoy and how you like things done.
How We Can Support YouYour support, your way
Your choices shape your support.
We take the time to understand what’s important to you. Your goals, routines, communication needs and preferences guide how we work together.
Family members, carers, advocates and other people in your support network can be involved when you want them to be. When supporting children, we work alongside parents or guardians while listening to and respecting the child’s voice.
Respect comes first
Your identity, culture, values, privacy, dignity and preferred way of communicating are respected.
Safe, capable support
Workers must complete relevant screening, reference and onboarding requirements before providing support.
Support can change
Your goals and circumstances may change. We review support with you and adjust arrangements where needed.
Personal care & in-home support
Support with daily living tasks such as showering, dressing, meal preparation, medication prompts and household routines. We focus on maintaining dignity and independence while helping you feel comfortable and supported in your own home.
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Community access & social outings
Assistance to stay involved in the community, including attending appointments, shopping, social activities, events, hobbies or simply getting out for a coffee or walk. We help you take part in activities you enjoy and stay connected with other people.
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Life skills & capacity building
Practical support to build everyday skills such as cooking, cleaning, time management, budgeting, communication and self-care. We work alongside you to strengthen independence and confidence at your pace.
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Transport support
Safe, reliable transport to appointments, school, work, programs, therapy and community activities, with support workers who can stay with you throughout the activity if needed.
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Overnight & extended support
Sleepover, active overnight or extended-hour supports for people who need assistance outside typical daytime hours. This may include reassurance, personal care, medication prompts or safety monitoring.
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Companionship & mentoring
Support focused on building social connection, confidence and emotional wellbeing. This may include conversation, outings, activities, interest-based mentoring and simply having someone there who understands and listens.
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What to expect from Anchor.
Debbie and Karla remain involved as your support is planned and established. We explain each step clearly and give you time to ask questions, consider your options and involve someone you trust.
- 01
Meet and listen
Debbie meets with you to talk about your day, what you enjoy and where you would like support. You also discuss anything we need to know to support you safely.
- 02
Plan your support
We agree on what support will look like, when it will happen and what matters most to you.
- 03
Confirm the arrangements
Your service agreement explains the supports, responsibilities, costs and how changes can be made.
- 04
Begin and check in
We stay in contact, listen to feedback and review your support as your needs or goals change.
Your rights
You deserve to feel heard, safe and respected.
You can ask questions, involve an advocate or support person, request changes, give feedback or make a complaint. Raising a concern will not affect your right to receive respectful support.
We protect your personal information and only involve other people or providers with your consent or direction, except where disclosure is required for safety or by law.
Talk With UsHere when you’re ready
Ready to talk about support?
Start with a friendly conversation about what matters to you and how you would like to be supported.